Running a healthcare organization requires a delicate balance between cost efficiency and patient satisfaction—and medical BPO is an excellent way to achieve it. Also known as business process outsourcing, BPO allows companies to reduce overhead without sacrificing quality of care.
When looking for staffing solutions, organizations turn to external providers to handle tasks in and out of the doctor’s office, freeing up time for in-house workers and allowing them to focus on their core competencies. Read on to learn about healthcare BPO and its benefits.
Commonly Outsourced Healthcare Services
Healthcare business process outsourcing encompasses several services, which can be classified as non-clinical or clinical. BPO supplements existing services and fills staffing gaps, ensuring patients get the necessary care.
The most outsourced healthcare services include:
- Insurance claims processing. Healthcare BPO companies specializing in technology and revenue management can help organizations submit claims accurately and quickly, increasing the chances of approval.
- Coding. With BPO, providers work alongside skilled medical coders. Leveraging their system and software literacy, these team members oversee the coordination of data across channels.
- Transcription. While it may seem as simple as turning audio into text, medical transcription is deceptively challenging. Outsourced transcriptionists use their medical knowledge and HIPAA compliance to transcribe doctors’ audio notes accurately and securely.
- Data management. Outsourced providers manage services including data mining and cleansing, conversion, and data entry.
- Telehealth. Becoming popular during the pandemic, telehealth services give people greater access to quality healthcare. Outsourcing these services allows providers to focus more on critical care and less on basic concerns.
BPO providers help healthcare organizations automate processes, thereby avoiding errors and making better decisions.
The Benefits of Outsourced Healthcare Processes and Services
Although many see healthcare BPO as a passing trend, its potential advantages tell a different story. Here, we list a few benefits of business process outsourcing for medical providers.
- Cost savings. With an effective BPO partner, organizations can save significantly on office space, equipment, labor, and other operating costs.
- Efficiency. Business process outsourcing allows providers to use their time more effectively by eliminating tedious, time-consuming tasks. With greater focus, doctors and nurses can focus on more important jobs.
- Quality of care. When healthcare providers free themselves from the tedium of paperwork, they have more time and energy to devote to patients.
- Preservation of employees’ mental health. Without additional administrative duties, in-house team members are less overwhelmed and can strike a fairer work-life balance.
- Accessibility of services. With outsourcing, patients gain the ability to access quality services anywhere, at any time.
- Access to faraway talent. Another benefit of healthcare outsourcing is that it gives doctors access to global talent. If a provider has a reliable internet connection, they can serve patients from anywhere.
Business process outsourcing allows healthcare facilities to sharpen their focus and provide high-quality, specialized care, creating better experiences for staff members and patients.
Outsourcing for Better Outcomes
While large medical facilities offer everything from on-site labs to operating rooms, not every organization can offer such a high level of service without sacrificing quality of care. In these cases, healthcare providers can benefit from outsourcing services like physical therapy, billing and coding, insurance claims processing, diagnostic imaging, and telehealth. By partnering with BPO services, organizations will save money, save time, and give patients the care they deserve.
